Consumer Court imposes ₹45,000 penalty on Amazon for delay in refund for faulty product

Commission President SS Malhotra and members Rashmi Bansal and Ravi Kumar held that it was Amazon's duty to ensure the sale of genuine, defect-free products and to promptly replace faulty products and issue refunds.
Amazon Warehouse and Laptop
Amazon Warehouse and Laptop

The Delhi East District Consumer Disputes Redressal Commission recently imposed a penalty of ₹45,000 on Amazon and a retailer for taking nearly a year and a half to issue a refund for a faulty laptop [Anil Kumar and Anr. v Amazon Seller Services Private Limited and Anr.].

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