Consumer court imposes penalty on Uber after driver refuses to complete trip

A coram of Presiding Member HPS Mahal and member Kiran Sibal noted that in an employer-employee relationship, the employer is liable for third-party acts.

The Punjab State Consumer Disputes Redressal Commission recently upheld a penalty of ₹15,000 imposed on Uber India for mental agony and harassment after an Uber driver forced a passenger to vacate without completing the trip. [Uber India Systems Pvt. Ltd v Mohit Bansal and Anr.]

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