Facebook approaches Bombay High Court against consumer commission order over non-delivery of product

The Nagpur Bench of Bombay High Court stayed an order of the District Consumer Dispute Redressal Commission, Gondia, which directed Facebook India to pay an amount of ₹599 towards an alleged undelivered product and ₹25000 for costs towards mental agony..Single judge Manish Pitale on Friday issued notice to the respondents in the case, and thereafter stayed the order of the commission for four weeks with a condition that the company will deposit the requisite fees in Court..Facebook India along with its parent company META Platforms Inc. approached the High Court assailing the commission order on a complaint by a man for non-delivery of products which he purchased online claiming the advertisement on the Facebook website was allegedly fraudulent.Challenging this order, Facebook said in their petition that the complaint was not maintainable against Facebook and if there is any grievance, the same ought to be raised against Mariya Studio i.e. the entity, which had allegedly duped the complainant.The company pointed out to the definition of “intermediaries” from the Information Technology Act to reason that they have immunity.The company also added that it did not qualify as an e-commerce entity or marketplace e-commerce entity since it does not provide a platform for electronic commerce..The complainant had approached the commission after it was found that Marya Studio, the seller, had failed to supply shoes to the complainant.The complainant tried calling the customer care where he claimed another person further duped him of ₹7,568.The complainant had sought compensation of ₹1,27,568 for the agony he had faced..Senior Advocate Vivek Reddy with Advocates Nandagopal C., Varun Pathak, Akhil Shandilya, MJ Kulkarni, appeared for Facebook.Senior Advocate Soli Cooper with Yohann Cooper, Ajit Warrier (Partner, Shardul Amarchand Mangaldas), Bryan Pillai CB Dharmadhikari appeared for Meta Online Services..[Read order]

Facebook approaches Bombay High Court against consumer commission order over non-delivery of product

Neha Joshi

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