NCDRC orders Lufthansa, British Airways to pay ₹50 lakh compensation to passenger detained abroad after being re-routed without transit visa

The passenger, the wife of a retired High Court Judge, was re-routed without checking if she had a visa for the transit stop, leading to her being detained in Copenhagen before she was allowed to return to India.

The National Consumer Disputes Redressal Commission (NCDRC) recently ordered Lufthansa German Airlines and British Airways to collectively pay a compensation of ₹50 lakh for the harrowing experience that a senior woman passenger had to undergo after she was unilaterally re-routed by the airlines [Harsharn Kaur Dhaliawal v. Lufthansa German Airlines and ors.].

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