Banks liable under Consumer Protection Act for deficiencies in locker services: Supreme Court issues guidelines on allotting, operating lockers
Justices Mohan M Shantanagoudar and Vineet Saran

Banks liable under Consumer Protection Act for deficiencies in locker services: Supreme Court issues guidelines on allotting, operating lockers

The Court also ordered the Reserve Bank of India (RBI) to lay down comprehensive directions mandating the steps to be taken by banks with respect to locker facility/safe deposit facility management.

Banks cannot impose unilateral and unfair terms on the consumers while operating bank lockers, the Supreme Court ruled while cautioning banks against breaking open lockers without adhering to the relevant laws and regulations (Amitabha Dasgupta v. United Bank of India).

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