Adjudicating Officer orders ICICI Bank to reimburse customer for loss of money due to 3D Pin feature

A new 3D pin feature was enabled for the complainant, for which he had not been sufficiently sensitized, noted the Adjudicating Officer.

ICICI Bank

Published on:

16 Jan 2021, 6:24 am

2 min read

The West Bengal government has directed ICICI Bank to reimburse a complainant who lost Rs. 60,000 due to an illegal transaction due to the new 3D pin feature employed by the bank.

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ICICI Bank

illegal transactions

OTP

3D pin

Information Technology & Electronics Department

Government of West Bengal