Service charge on restaurant bill totally voluntary, cannot forcibly impose it on customer: Kolkata Consumer Commission

The Commission held that the act of the restaurant insisting on payment of service charge by the complainant was illegal, malafide and contrary to law.

Restaurants cannot forcibly impose service charge on a customer, the Kolkata Consumer Disputes Redressal Commission (Commission) recently held, while directing a restaurant to hand back the service charge it collected from a customer along with a compensation amount.

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