Bangalore consumer forum fines NHAI, toll booth firm for charging commuter ₹10 excess toll fee

While ordering compensation of ₹5,000, the Commission observed that consumers expect authorities to acknowledge their error and correct the same within a reasonable lapse of time.

toll booth

The Bangalore District Consumer Disputes Redressal Commission recently directed the National Highways Authority of India (NHAI) and JAS Toll Road Company Limited to pay compensation of ₹5,000 to a commuter who was charged ₹10 excess toll fee. [Santosh Kumar MB v. NHAI and Ors]

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National Highways Authority of India

District Consumer Redressal Commission

Toll Fee