Delhi consumer court upholds ₹5 lakh penalty on Airtel for harassing customer

The customer complained of indiscriminate phone calls from Airtel and internet disconnection over pending dues, despite providing confirmation that the amount had already been paid.

The Delhi State Consumer Disputes Redressal Commission (SCDRC) recently upheld a ₹5 lakh penalty imposed on Airtel for harassing a customer with phone calls and disconnecting his services over unpaid dues, despite the amount having been duly paid [Bharti Airtel Limited V. Jasmeet Singh Puri (Deceased)].

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