Consumer court directs Thomas Cook to pay ₹3 lakh compensation for failure to provide visas, air tickets on time

It was the duty of the company to take care in advance to book the air tickets and obtain visa approval from the Embassy/Consulate well within the scheduled trip period, the Commission said.

The Additional District Consumer Dispute Redressal Commission at Bengaluru recently directed tours and travel company Thomas Cook to compensate a man with ₹3 lakh for failing to ensure visa approval and air tickets within the scheduled time, despite receiving payment. [Rudramurthy K v Thomas Cook]

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