Consumer forum directs Zomato to provide one free meal, ₹10,000 after On Time or Free order gets cancelled

The appellant had ordered food on Zomato and paid ₹10 extra for the 'On Time or Free' option. The order was not delivered, and was finally cancelled.

The State Consumer Disputes Redressal Commission (SCDRC) at Chandigarh recently directed food delivery service Zomato to provide a consumer one free meal and compensation of ₹10,000 for deficiency in service on not fulfilling its 'On Time or Free' delivery scheme [Ajay Kumar Sharma v Zomato].

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