The Rajasthan High Court (Jaipur Bench) has, in a recent judgment, referred a matter for mediation and directed the parties and the High Court Mediation Centre, Jaipur Bench, to conduct the mediation exclusively on the Jupitice Digital Mediation Platform operated by Jupitice Justice Technologies Pvt. Ltd.
The order mandates that all communication, hearings and settlement processes under mediation be held online — a choice justified by the fact that the parties and legal heirs in question are located in far-flung areas, making physical presence difficult.
During the hearing, it was noted that the dispute involved multiple legal heirs of the deceased original owner of the land in question, many of whom reside in remote or far-flung areas. Observing the practical challenges of coordinating physical mediation sessions involving several parties, the Court held that an online mediation process would be more appropriate and efficient.
The Court also recorded that the Rajasthan State Legal Services Authority (RSLSA) already utilises the digital platform developed by Jupitice Justice Technologies Pvt. Ltd. for conducting online mediation. Considering this existing institutional use, and significant success stories, the Court directed the Rajasthan High Court Mediation Centre, Jaipur Bench, to appoint a mediator experienced in online mediation and to conduct the entire process on the Jupitice Digital Mediation Platform.
Mansi Omar, Co-founder, Jupitice Justice Technologies Pvt. Ltd, said,
“The direction of the Rajasthan High Court reflects the judiciary’s increasing confidence in technology-enabled Jupitice’s mediation system. Digital mediation plays an important role in improving accessibility and participation, especially in matters involving parties located in different regions.
Our platform is designed to support the complete mediation workflow in a structured and secure manner. We remain committed to assisting courts, tribunals, and legal services institutions in strengthening efficient and transparent dispute resolution processes.”
Legal experts say the order marks a significant step towards embracing digital mediation/ODR in India’s higher judiciary and may serve as a precedent for other High Courts considering institutional adoption of online dispute resolution platforms.
If widely adopted, such institutional directions have the potential to expand access to justice, reduce pendency and transform mediation practices across courts and state legal-services bodies.