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Beneficiary of Parliament-enacted welfare scheme would qualify as a "consumer" under the Consumer Protection Act: Supreme Court

Aishwarya Iyer

The Supreme Court has recently held that a beneficiary of a statutory welfare scheme is entitled to exact accountability from the statutory authorities by invoking the remedies under the Consumer Protection Act, 1986. (The Joint Labour Commissioner and Registering Officer and another v. Kesar Lal)

A Bench of Justices Dhananjaya Y Chandrachud and Ajay Rastogi held that,

"... a ‘consumer’ includes not only a person who has hired or availed of service but even a beneficiary of a service. The registered workers are clearly beneficiaries of the service provided by the Board in a statutory capacity."
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