CCI takes cognizance of complaints against IndiGo over flight disruptions

The Competition Commission of India (CCI) has taken cognizance of information filed against IndiGo airlines in connection with recent flight disruptions witnessed across several routes in the country.

In a press release issued on December 18, the competition watchdog said that based on its initial assessment of the material placed before it, the Commission has decided to proceed further in the matter in accordance with the provisions of the Competition Act, 2002.

The development came against the backdrop of widespread flight disruptions in recent weeks, with passengers across multiple sectors reporting delays, cancellations and rescheduling of flights.

These disruptions have been attributed to a mix of factors, including operational constraints, air traffic congestion, adverse weather conditions, and aircraft availability issues, which have impacted airline schedules during the peak travel period.

While the CCI has not disclosed the identity of the informant or the precise nature of the allegations, its decision to move forward indicates that the information submitted before it raised competition law concerns warranting further examination at a preliminary stage.

The regulator also did not specify whether the matter relates to alleged abuse of dominance, unfair conditions imposed on passengers, or other anti-competitive conduct.

IndiGo, which holds the largest market share in India’s domestic aviation sector, has been at the centre of passenger grievances during the recent phase of disruptions, with complaints surfacing over extended delays, lack of timely information and difficulties in obtaining refunds or alternative arrangements.

This matter is expected to come up in April 2026.

Meanwhile, the Delhi High Court had recently sought the Directorate General of Civil Aviation’s (DGCA) response to a contempt petition by the Federation of Indian Pilots (FIP) and Indian Pilots Guild alleging that the air travel regulator had granted extensions or relaxations to airline carriers and approved fatigue schemes that were inconsistent with the Civil Aviation Requirement (CAR) 2024 framework.

The High Court in a separate case is also examining the Indigo crisis. While hearing that case on December 10, the Court had ordered Indigo to ensure compensation to the affected passengers.

[Read CCI's press release]