Consumer forum not empowered to decide cases involving tortious acts or criminality: Supreme Court

Further, under the Consumer Protection Act, the onus to prove deficiency of service is on the complainant and there cannot be any presumption on part of fora towards existence of such deficiencies, the Court underlined.
Justice Ajay Rastogi and Justice Bela Trivedi, Supreme Court
Justice Ajay Rastogi and Justice Bela Trivedi, Supreme Court
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The Supreme Court recently reaffirmed that consumer fora are not entitled to decide complaints involving highly disputed questions of facts or the cases involving tortious acts or criminality like fraud or cheating [CMD City Union Bank Ltd and anr vs R Chandramohan].

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