NCDRC transfers case to Odisha after West Bengal State Commission member alters order uploaded online

The National Consumer Disputes Redressal Commission (NCDRC) recently transferred a case from the West Bengal State Commission (WB Commission) to Odisha after finding that a member of the WB Commission had altered an interim order uploaded on the e-Jagriti platform.

The initial order passed on November 12, 2025, simply fixed the next date of hearing with the direction that “interim order of stay, if there is any, extended, till the next date.” However, the modified order explicitly said “prayer to interim stay be allowed till the next date.”

An NCDRC Bench of President Justice AP Sahi and Member Baharatkumar Pandya on July 10 set aside the orders of West Bengal State Commission and also transferred the proceedings of the consumer complaint case to Orissa State Commission. 

“We find that there is a material irregularity borne out coupled with a reasonable apprehension, which calls for an interference in the exercise of our revisional jurisdiction under Section 58(1)(b) of the Consumer Protection Act, 2019,” the National Commission said. 

The order was passed on a revision petition and transfer application moved by Mani Square Limited which alleged that the complainant was the husband of an employee of the West Bengal State Commission and had influenced the passing of the modified order.

The complaint arose out of a builder-buyer dispute. 

Mani Square Limited said that while its counsel was preparing the case for next date of hearing before the State Commission, it was noticed that the order uploaded earlier on the e-Jagriti platform was not available and an entirely different order with interim relief had been uploaded in its place.

After NCDRC asked the West Bengal State Commission President to look into the matter, the National Informatics Center (NIC) examined the orders of the case on e-Jagriti platform.

It was found that after the initial order was finalized by a court master, it was de-finalised by State Commission Member Mridula Roy. Thereafter, a different order was passed by another court master.

Considering the findings, the NCDRC said that the order in question had been de-finalised in an irregular manner and that principles of natural justice had been violated in the case. 

The counsel representing the petitioner as well as the consumer who had moved the State Commission then agreed that the case be transferred to another State Commission. Consequently, the matter was ordered to be transferred to the Orissa State Commission.

AQUILAW's Commercial Disputes Team comprising Sanjay Basu (Founding Partner), Piyush Agrawal (Partner), Debojyoti Das (Senior Associate), Shreyas Awasthi (Senior Associate) and Saloni A Kumar (Associate) represented Mani Sqaure Limited.

Advocates Pravin Bahadur with Rajnandani Dutta argued the case.

Advocates Sanjoy Kumar Ghosh, Barun Prasad and Rupali S Ghosh represented the non-applicant.

[Read Judgment]