NCDRC upholds penalty on Air France for overbooking flight

NCDRC upholds penalty on Air France for overbooking flight

Wanton overbooking of flights and consequent denial of entry to passengers would amount to penalizable deficiency of services. In a recently decided case, the National Consumer Dispute Redressal Commission (NCDRC) indicated as much, when it upheld penalties imposed on Air France for denying boarding to three passengers on account of overbooking.

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