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The unchecked power of private employers: Lack of due process and the demand for accountability

If an employer wishes to impose a finding that may damage a person’s future employability, should it be required to follow a fair process first?

Vikram Singh Kushwaha

A private sector employee is called into a meeting with little warning. A complaint is mentioned but not shared. The employee denies the allegation and asks for the record, which is refused. Days later, a show cause notice arrives. It does not really ask for an explanation; it records that misconduct has already been “found” and threatens summary termination without any real opportunity to be heard.

In another version, the employee has already left. The appraisal record is good and the full-and-final settlement processed. Yet, the relieving letter still carries a line about “unsatisfactory performance”, “loss of trust” or “malicious conduct” that later becomes fatal in a background verification.

These are not hypothetical edge cases, but daily realities for many private-sector employees in India.

When an employee in the private sector is accused of misconduct or poor performance, the balance of power shifts entirely to the employer. Unlike government servants protected by Article 311 of the Constitution, or “workmen” who find statutory refuge under labour laws, the vast majority of managerial and senior personnel operate in a grey area of determinable contracts. Here, the employer often acts as accuser, investigator and adjudicator.

The recent surge in arbitrary disciplinary inquiries and the weaponisation of exit documents highlights a serious gap: the absence of a quick, credible redressal mechanism when private employers record stigmatic findings without a fair process.

The illusion of due process

Employment contracts in India are determinable by nature under Section 14 of the Specific Relief Act, 1963. A court will not typically order specific performance or reinstatement; even where a termination is wrongful, the remedy is often limited to contractual damages. Because of this, the principles of natural justice - the right to know the accusation, to review the evidence and to an unbiased hearing - do not automatically extend to private employment as they do to state instrumentalities.

Consequently, domestic inquiries often become procedural formalities rather than genuine fact-finding. Employees face show cause notices that pre-conclude guilt, using language like “the proven misconduct” before a reply is filed, and inquiries where crucial evidence - unredacted chat logs or complaint details - is withheld. If the process is a sham, the employee has little recourse, leaving them vulnerable to stigmatic dismissal.

The weaponisation of relieving letters

This is not to say that every bad exit is a legal wrong. Employers cannot be made to run a quasi-trial every time a relationship breaks down. But the imbalance extends beyond termination. Employers increasingly use exit letters to brand outgoing employees with stigmatic remarks. An employee with a recent “very good” appraisal and no performance improvement plan may still receive a relieving letter alleging “unsatisfactory” performance or “loss of trust”.

Historically, employers insulated themselves by arguing that relieving letters are confidential communications, lacking the “publication” needed for defamation. This left employees trapped: forced to hand a career-destroying document to prospective employers and background verification agencies.

The Wipro ruling shows the pressure point

The reported single judge decision of the Delhi High Court in Abhijit Mishra v. Wipro Limited brought this problem into public view. The Court held that stigmatic and unsubstantiated remarks in an exit letter could be defamatory, directed expunging of the remarks and a fresh letter, and awarded ₹2 lakh in damages. It recognised the practical reality that an employee is compelled to show such a letter to future employers and background verification agencies.

Reputational harm no longer requires conventional publication. A single line in an exit document, or oral remarks during a verification call, can be enough. The damage occurs quietly inside HR systems and hiring pipelines.

A Division Bench has since stayed the single judge’s order, so the final position awaits appellate consideration. But even with that caveat, the case identifies the right fault line: if private employment is truly only contractual, why should a private employer be allowed to create a quasi-public stigma without a fair process? And if the only remedy is a civil defamation suit, is that realistic for most employees?

Current remedies are fragmented

Present remedies are not absent, but scattered and often inadequate. A senior employee may sue for contractual damages, but that does not repair reputational harm. A defamation action may lie where stigmatic remarks are published or foreseeably republished through background verification, but civil litigation is slow and expensive. Labour law remedies are meaningful where the employee qualifies as a workman, but many white-collar employees fall outside that category despite little real bargaining power.

There is often no explicit procedure for employer inquiries. It is ironic that persons accused under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 (POSH Act) receive better opportunities of fair hearing than employees accused of misconduct. There is no time-bound mechanism for a non-workman employee to seek disclosure, correction of a stigmatic relieving letter, preservation of verification records, or compensation before the next opportunity is lost.

What a statutory mechanism should do

India does not need to import Article 311 into every private office, nor convert every managerial exit into an industrial dispute. The reform required is narrower, starting with a distinction between clean contractual termination and stigmatic action. If an employer terminates on notice without imputing misconduct, the ordinary contract position may continue. But once it records misconduct, dishonesty, harassment, loss of trust, or any other career-damaging finding in an exit document, a minimum due-process obligation should arise.

That obligation need not be elaborate. The employee should receive the precise charge, the policy clause relied upon, the material documents, the list of witnesses and the proposed consequence. Where the consequence is stigmatic, the inquiry should be handled by a neutral or structurally independent officer — not the complainant or a manager with a direct stake in the outcome. The employee should have a reasonable opportunity to respond, inspect the material, question adverse evidence and receive a reasoned decision.

Background verification also requires regulation. Employers should not communicate broad adverse labels without preserving the underlying record and giving the employee a copy of what is communicated. If an employer tells third parties that an employee was terminated for misconduct, it should be prepared to show how that conclusion was reached.

Finally, there should be a fast statutory route for non-workman employees, limited to process, correction of records and compensation for proven reputational harm. A specialised tribunal could order disclosure, correction of relieving letters, preservation of records and time-bound compensation. Reinstatement need not be the default.

The employer’s legitimate interests can be protected

Any reform will meet the familiar objection that it will make private employment unworkable. Employers need flexibility to protect clients, data, workplace safety and business continuity. But none of that justifies unchecked stigma. The question is narrow: if an employer wishes to impose a finding that may damage a person’s future employability, should it be required to follow a fair process first? The answer should be yes.

A gap that now matters more than before

The growth of background verification, digital HR records and centralised hiring platforms has changed the consequences of an adverse employment document. Earlier, a bad exit stayed between employer and employee. Today, a relieving letter or HR verification response may decide whether the next employer proceeds with an offer.

At the same time, more employees now sit outside traditional labour law protection: analysts, consultants, managers, coders and startup employees whose bargaining power is far weaker than their designation suggests. They are too senior to be protected as workmen, but too vulnerable to negotiate due process. This is the constituency the law has not yet properly seen.

The case for reform

The present position leaves too much to private grace. The law should not be designed only for fair employers; it should provide a remedy when a powerful private entity can unilaterally destroy an employee’s career without checks and balances.

The Delhi High Court’s order in the Wipro suit, whatever its final appellate outcome, has opened a necessary conversation. It shows that courts are willing to recognise reputational harm in private employment, but also the limits of after-the-fact litigation. A defamation suit years later is no substitute for a time-bound mechanism that can correct an employment record before the next job is lost.

Private employers should retain the power to terminate. They should not retain unchecked power to stigmatise. The law need not promise every employee continued employment. It should at least promise that when a private employer chooses to brand an employee with misconduct, the employee is entitled to know the case, see the material, answer it and challenge a predetermined process before the damage becomes irreversible.

Vikram Singh Kushwaha is an advocate practising before the Supreme Court of India and the Delhi High Court.

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