Consumer Forum imposes ₹35k costs on ESBEDA store for charging ₹20 for carry bag

The District Consumer Dispute Redressal Commission ruled that not providing carry bag to a customer free of cost and charging for the same amounted to deficiency of services and unfair trade practice.

A Mumbai District Consumer Dispute Redressal Commission recently imposed over ₹35,000 costs on a store of ESBEDA, a premium leather accessories selling company, for charging ₹20 for a carry bag over and above the price paid by a customer for an item purchased from the store. [Rima Chawla v. Manager, ESBEDA showroom, Phoenix marketcity]

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