Responsibility is on the passenger to show up at the departure gate within time, not that of the Airline: Supreme Court

The Bench held that it was the primary responsibility of the Respondent to reach the boarding gate well before the departure time. The airlines have no obligation to wait for the passengers if they do not arrive in time, the Court observed
Responsibility is on the passenger to show up at the departure gate within time, not that of the Airline: Supreme Court

The Supreme Court on Monday held that the closing of departure gates by Airlines due to the failure of passengers to show up on time shall not be regarded as “Deficiency of Service” in terms of the Consumer Protection Act, 1986.

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